Shipping Policy

Order Processing

Orders are currently fulfilled on a preorder basis unless otherwise stated on the product page. Placing a preorder reserves your unit from the next available production batch.

Estimated shipping timelines are provided on the product page at the time of purchase. These timelines reflect when orders are expected to ship, not when they are placed.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Delivery Time

Estimated delivery time after shipment is typically 6–9 business days, with a maximum of up to 12 business days depending on your location and local carrier conditions.

Delivery times may vary due to customs processing, local courier delays, holidays, or circumstances outside our control.

International Shipping, Duties & Taxes

We ship worldwide to most countries.

Orders are typically shipped using DDP (Delivered Duty Paid) shipping, meaning duties and import taxes are generally covered in advance.

In some rare instances, shipments may be sent DDU (Delivered Duty Unpaid) depending on destination country logistics or carrier limitations. In these cases, the customer may be responsible for any applicable duties, VAT, or import fees required by local authorities.

In certain regions (such as parts of Europe), local VAT adjustments or processing fees may occasionally apply depending on country regulations and customs policies.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided, please contact us immediately. We cannot guarantee changes once an order has shipped.

Shipping Delays

While we work hard to meet estimated timelines, delays may occasionally occur due to:

  • Production timelines
  • Customs processing
  • Carrier delays
  • Weather or logistical disruptions

We appreciate your patience and understanding in these situations.

Lost or Damaged Packages

If your order arrives damaged or you believe it is lost, please contact us at support@azhaari.com with your order number and any relevant photos so we can assist you.

Contact

For shipping-related questions, please contact: support@azhaari.com