FAQs
Orders & Shipping
Is the bottle in stock?
Orders are currently fulfilled on a preorder basis. This reserves your unit from the next production batch. Estimated timelines are shown on the product page.
When will my order ship?
You’ll receive a shipping confirmation email with tracking once your order ships. Timing depends on the production batch and your location.
How long does delivery take?
Estimated delivery is typically 6–9 business days, with a maximum of up to 12 business days depending on your local carrier.
Do you ship internationally?
Yes, we ship worldwide. Orders are typically shipped DDP (Delivered Duty Paid), meaning duties and import taxes are generally covered. In some rare cases, shipments may be sent DDU (Delivered Duty Unpaid) depending on destination logistics, and customers may be responsible for applicable duties or taxes. In certain regions (such as parts of Europe), local VAT adjustments or processing fees may occasionally apply depending on country regulations.
Can I cancel or change my order?
Contact us as soon as possible at support@azhaari.com. We’ll do our best to help before the order ships.
Product
What makes Azhaari different?
Azhaari combines hydration, cleanliness, and storage into one modular system so you can carry less and stay prepared throughout your day.
Can it be used for everyday purposes?
Yes. It’s designed for daily life — travel, outdoor use, hygiene, cooling, and more.
Is the bottle insulated?
Yes. It is double-wall insulated for hot and cold liquids.
Is it safe to drink from?
Yes. The bottle is made with BPA-free materials and is lead-free.
How do I clean it?
Rinse with warm water and mild soap. Cleaning and usage guidance will be available on our website along with video tutorials.
How much pressure should I use?
The bottle operates at a maximum of 35 PSI, which usually takes about 5–7 pumps. Additional pumping is not necessary. Usage guidance will be available on our website and video tutorials.
Returns & Issues
What if there’s an issue with my order?
Email support@azhaari.com with your order number and photos (if applicable), and we’ll resolve it.
Do you offer returns or refunds?
Please refer to our Return & Refund Policy for full details, or contact us if you have questions.
Contact & Support
How do I contact support?
Email: support@azhaari.com
Please include your order number for faster assistance.